Return Policy

At GlideKivo, we want you to be completely satisfied with every product you receive. However, we understand that sometimes a return or refund may be necessary. This policy explains how we handle returns, refunds, and exchanges to provide a fair and transparent experience for every customer.

1. Return Eligibility & Timeframe

We offer a 30-day return policy, meaning you have 30 days from the date you receive your item to request a return.

To qualify for a return, the item must meet the following requirements:

•It must be in the same condition in which it was received.
•It must be unworn, unused, and unwashed.
•It must remain in its original packaging, with all tags and labels attached.
•You must provide a receipt or other proof of purchase, such as your order number.

2. How to Start a Return

To start a return, please contact us first at:

support@glidekivo.com

Please note:

•Items returned without first submitting a return request will not be accepted.
•Do not mail your purchase to the manufacturer’s address shown on the shipping label. We will send you the correct return address and return instructions by email.
•If your return is approved, we will provide instructions explaining how and where to send your package.
•Customers are typically responsible for return shipping costs unless the item is defective.

3. Damages & Issues

Please inspect your order immediately after delivery. If you receive a defective, damaged, or incorrect item, please contact us as soon as possible so we can assist you.

For damaged items, please include clear photos of the product and packaging in your email. This helps us review your request and provide a faster resolution.

4. Exceptions / Non-Returnable Items


Certain types of items cannot be returned, including:

• Products that have been used, damaged, or altered after delivery.
• Custom or personalized products.
• Items marked as final sale or gift cards.

5. Exchanges


The fastest way to receive the item you want is to return the item you currently have and, once the return is approved, place a new order for the replacement item.

6. European Union 14-Day Cooling-Off Period


For customers in the European Union, you have the right to cancel or return your order within 14 days, for any reason and without providing justification.

The item must be returned in the same condition that you received it, unused, and with the original packaging.

7. Refunds


Once we receive and inspect your return, we will notify you whether your refund has been approved.

If approved, we will issue the refund to your original payment method within 10 business days.

Please note that additional processing time may be required by your bank or credit card provider before the refund appears in your account.

If more than 15 business days have passed since your refund was approved and you have not received it, please contact us at:  support@glidekivo.com

8. Return Address


Please contact our support team to confirm the correct return facility before sending any items back. Returns sent to an incorrect address may not be processed.Our company information for correspondence is:

Owland HongKong Limited

SUITE 603, 6/F, LAWS COMMERCIAL PLAZA
788 CHEUNG SHA WAN ROAD
HONG KONG

Phone: (582) 260-4165